Returns
Damaged goods (excluding fresh cut flowers)
If your goods arrive damaged we require you to advise us within 24 hours from which you received the goods by emailing: info@simplyblooming.co.nz or phoning us directly on 06 769 6619
To be eligible for a replacement, we may request all of the following information (within 24 hours):
- a copy of your initial purchase receipt
- a picture and or pictures of damaged goods emailed to info@simplyblooming.co.nz
- your full name, address, email and contact phone number
Upon which, within 24 hours of your initial email, Simply Blooming Florist & Gifts will then request for the goods to be returned to Simply Blooming Florist & Gifts.
Once goods are received by Simply Blooming Florist & Gift, and it is deemed that goods are damaged or faulty, a full replacement of goods will be arranged within a reasonable time frame.
Damaged goods (fresh cut flowers)
If your goods arrive damaged we require you to advise us within 24 hours from which you received the goods by emailing: info@simplyblooming.co.nz or phoning us directly on 06 769 6619
Unfortunately sudden and unforeseen events can occur when we use courier services that are not our staff of Simply Blooming Florist & Gifts.
We take huge pride in our products and want to ensure that both the sender and the recipient are happy with their flowers received.
To be eligible for a replacement, we may request all of the following information (within 24 hours):
- a copy of your initial purchase receipt
- a picture and or pictures of damaged goods emailed to info@simplyblooming.co.nz
- your full name, address, email and contact phone number
Upon which, within 24 hours of your initial email, Simply Blooming Florist & Gifts will then request for the goods to be returned to Simply Blooming Florist & Gifts.
Once goods are received by Simply Blooming Florist & Gift, and it is deemed that goods are damaged or faulty, a full replacement of goods will be arranged within a reasonable time frame.
Faulty goods
We ask you to ensure that you read and understand Simply Blooming Florist & Gifts flower care instructions. If you did not follow our instructions, then it may be deemed that you will not be entitled to a refund or an exchange.
Change of mind
We ask you to choose your products carefully, due to hygiene reasons Simply Blooming Florist & Gifts do not exchange products due to a change of mind.
Refunds
All refund requests are reviewed individually. Please see the prerequisites above in order to submit a Damaged Goods or Faulty Goods claim.
Simply Blooming Florist & Gifts offer a full refund of any product that is deemed to be damaged and or faulty, however we do not offer a refund due to change of mind and or misuse of a product.
If your refund request is approved, then your refund will be processed back to original method of payment, within 7 days of returned damaged goods are received.
If an order is received that cannot be filled, we will issue a refund for that item.